Question 1

When will the Santa Letters arrive?

Accepted Answer

All Letters ordered before December 1st will be posted to arrive between December 7th and December 12th. All orders received on or after December 1st will be posted within 3 days of receipt of the order. You will receive an email confirming when your letter has been dispatched. From December 1st please be mindful that the postal system is busier than usual so your letter may take slightly longer to be delivered.

Question 2

If I order multiple letters will they be delivered on the same day

Accepted Answer

YES! When an order for multiple letters is placed for the same household we we will bundle the individually addressed letters together in one large envelope to ensure they are delivered to your family at the same time.

Question 3

Is my personal Information safe?

Accepted Answer

www.shopdesignprint.com will treat all your personal information as confidential. We will never share or sell any personal information to any third party. Any details you provide are strictly confidential and they will never be sold or distributed to any third parties. When you buy on www.shopdesignprint.com, we will ask you to input and will collect personal information from you such as your name, e-mail address, telephone number, recipient’s name, recipients address, etc. Your payment details are processed securely by Stripe or PayPal. For their terms and conditions please visit www.stripe.com or www.paypal.com

Question 4

How Secure are my credit/debit card details?

Accepted Answer

All transactions are handled via Stripe or Paypal. Your card details are not seen or stored by us.

Question 5

I don’t have a PayPal account, How do I pay?

Accepted Answer

You do not need an account with PayPal to make a payment. Use the “guest” facility and make a credit/debit card payment as you would on any other site. For PayPal’s terms and conditions please visit www.paypal.com

Question 6

you do not need an account with PayPal to make a payment. Use the “guest” facility and make a credit/debit card payment as you would on any other site. For PayPal’s terms and conditions please visit www.paypal.com

Accepted Answer

No. www.shopdesignprint.com will never pass on any information (including personal details) to any third parties. We may on occasion send you details on other special offers Please refer to our Privacy Policy for details.

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